Privacy Policy

This Privacy Policy explains how The Clarity Practice™ Pte Ltd collects, uses, stores, and protects personal data when you use Clara AI™ by The Clarity Practice™ on theclaritypractice.ai. By using Clara AI™ you accept the practices described in this Privacy Policy.

The Clarity Practice™ complies with the Singapore Personal Data Protection Act and, where applicable, the European Union General Data Protection Regulation.

1. About The Clarity Practice™

The Clarity Practice™ Pte Ltd is incorporated in Singapore and provides professional coaching services including Clara AI™, an online coaching platform available on theclaritypractice.ai.

Contact information
The Clarity Practice™ Pte Ltd
Email: hello@theclaritypractice.ai
Company registration number: to be inserted

2. Scope of this policy

This Privacy Policy applies to all personal data collected through:

• theclaritypractice.ai
• Clara AI™
• any forms, interactions, or integrated tools linked to the platform
• any pages where this policy is referenced

This policy does not apply to external websites or services that are not controlled by The Clarity Practice™.

3. Personal data we collect

The Clarity Practice™ may collect the following categories of personal data.

Data you provide directly

• Full name
• Contact details
• Account information
• Coaching inputs and written reflections
• Uploaded content
• Consent records
• Preferences or goals
• Any sensitive information you choose to provide

Data collected automatically

• IP address
• Browser and device information
• Access times and session data
• Interaction logs
• Analytics and performance data

Sensitive data

Clara AI™ may receive personal reflections that relate to wellbeing or emotional state. You choose what to provide. Sensitive data is handled with enhanced protection measures.

Clara AI™ is available only to users who confirm they are at least eighteen years old.

4. How we use your personal data

The Clarity Practice™ may use personal data for the following purposes:

• Operation and delivery of Clara AI™
• Personalisation of responses
• Platform security and fraud prevention
• Customer support
• Debugging, troubleshooting, and performance analysis
• Research based on anonymised data
• Compliance with legal obligations
• Record keeping and audit requirements

Your data is not used to train public large language models.

5. Legal basis for processing

Under Singapore PDPA, The Clarity Practice™ relies on your consent to collect, use, and disclose personal data.

Under GDPR, the legal bases that may apply include:

• Consent
• Performance of a contract when you request access to Clara AI™
• Legitimate interests such as security and service improvement
• Compliance with legal obligations

6. Data sharing

The Clarity Practice™ does not sell personal data.

We may share personal data with:

• Infrastructure and cloud service providers
• AI model hosting partners
• Security and monitoring services
• Professional advisers
• Regulators where required by law

All third parties operate under confidentiality and data protection obligations.

7. International data transfers

Personal data may be transferred outside Singapore. These transfers are protected using contractual safeguards that meet PDPA and GDPR requirements.

8. Data storage and security

The Clarity Practice™ uses industry standard security measures including encryption, secure storage, access controls, and audit logging. Access to personal data is restricted to authorised personnel with a legitimate role.

No digital system can guarantee complete security. You acknowledge that you use the platform at your own discretion.

9. Retention of personal data

Personal data is retained only for as long as required to fulfil the purposes described in this policy, unless longer retention is required by law or for legitimate business purposes such as audit.

When data is no longer needed, it will be deleted or anonymised.

10. Your rights

Singapore PDPA

You may request:

• Access to your personal data
• Correction of inaccurate data
• Withdrawal of consent

Withdrawal of consent will disable access to Clara AI™.

GDPR rights

If GDPR applies, you may request:

• Access
• Rectification
• Erasure
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

Requests can be made by contacting hello@theclaritypractice.ai. Identity verification may be required.

11. Cookies and tracking technologies

Clara AI™ uses essential cookies necessary for functionality and security. Additional cookies for analytics or performance require your explicit consent. You may change cookie preferences at any time.

A separate Cookie Policy describes the categories of cookies used.

12. Automated processing and profiling

Clara AI™ generates automated content based on your inputs. The platform does not use automated decision making that produces legal or significant personal effects under GDPR.

13. Third party links

Clara AI™ may contain links to external sites. The Clarity Practice™ is not responsible for the privacy practices of external websites. You should review their policies before providing personal data.

14. Children’s data

Clara AI™ is intended only for adults. The Clarity Practice™ does not knowingly collect personal data from individuals under eighteen years old.

15. Beta service notice

Clara AI™ is currently in beta. Service performance, response accuracy, and availability may vary. Beta status does not reduce your rights or our obligations under this Privacy Policy.

16. Changes to this Privacy Policy

The Clarity Practice™ may update this Privacy Policy. The most current version will always be published on theclaritypractice.ai. Significant changes may require renewed consent.